Frequently Asked Questions
Everything you need to know about Alder Jewellers Paris
Where are your jewelry pieces crafted?
Each Alder Jewellers piece is meticulously designed and handcrafted in our Parisian atelier using traditional French goldsmithing techniques and ethically sourced materials.
What is your shipping policy for international orders?
We offer secure, insured worldwide shipping. Orders within the EU typically arrive in 3-5 business days, while international deliveries take 7-10 business days depending on customs.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the item is in its original, unworn condition with all security tags intact. Custom-engraved pieces are final sale.
Are your diamonds and gemstones ethically sourced?
Yes, we are committed to ethical sourcing. All our diamonds are Kimberley Process certified, and we work exclusively with suppliers who adhere to strict environmental and social standards.
Do you offer a warranty on your jewelry?
Every purchase includes a two-year manufacturing warranty. This covers any defects in materials or workmanship, and we provide one complimentary professional cleaning and inspection per year.